Terms & Conditions – Massage Appointments

These terms apply to every massage appointment booked with PressWork, online, or in any other format. By booking, you confirm you have read and agree to them. All of the massage therapists are self-employed and work independently of PressWork. PressWork acts as the booking agent only.

1. About us and these terms

1. "We", "us" and "our" mean PressWork, The Hub, Francis Crick Ave, Trumpington, Cambridge CB2 0AA, hello@presswork.uk and our independent therapists.

2. "You" means the person receiving the treatment. If you book for someone else, you are responsible for making sure they know and accept these terms.

3. All our independent therapists are self employed, qualified, insured and members of a professional body, e.g. FHT

2. Booking and confirmation

1. Appointments can only be booked online through our booking system.

2. Your booking is confirmed once you receive a confirmation email and the deposit has been paid.

3. Please check your confirmation carefully and contact us straight away if any details are wrong.

4. Appointment times include time for consultation and dressing. The length shown is the time booked with your therapist.

3. Consultation and health information

1. When you book your appointment you'll be asked to complete a consultation form. If this is your first appointment, please complete it in full, for subsequent appointments, please ensure you notify us of any changes.

2. Please give full and accurate information about your health, medication, injuries, allergies and pregnancy. Your therapist relies on this to treat you safely.

3. If you have a medical condition, your therapist may ask you to get approval from your GP or consultant before treatment.

4. Your therapist may adapt, shorten or decline a treatment if they believe it is not safe or appropriate. If this happens on the day, it will be at the discretion of the therapist whether you are entitled to any partial refund.

5. Massage is not a substitute for medical care. Our therapists do not diagnose medical conditions.

4. Payment, deposits and packages

1. Prices are as shown on our website and booking page at the time of booking.

2. A deposit of 40% is taken at booking and deducted from the final price. The balance is due at the end of your appointment and is paid directly to the therapist.

3. We accept card / contactless payment.

4. Packages and gift vouchers are valid for 12 months from purchase, are non-refundable and can't be exchanged for cash. 

5. Our cancellation policy (section 5) applies to package and voucher sessions: a late cancellation or no-show uses up that session.

5. Cancellations, rescheduling and no-shows

We need 48 hours' notice to cancel or move an appointment, so we can offer the slot to someone else.

Notice given

What happens

48 hours or more

Free to cancel or reschedule; any deposit refunded or moved

Less than 48 hours, no-show, or cancelled on the day

Deposit kept and full treatment price charged to your card

1. You can cancel or reschedule using the link in your confirmation email, or by contacting us.

2. We may waive the charge in genuine emergencies, at our discretion.

3. If we need to cancel (for example, therapist illness), we'll give as much notice as possible and offer a new time or a full refund. We're not responsible for any other costs you've incurred.

4. In circumstances beyond our reasonable control where we are unable to carry out your treatment (including but not limited to extreme weather or power outage) we will offer to reschedule your appointment to the next available date. In the event that rescheduling is not possible, any refunds will be made at the discretion of PressWork.

5. If you miss two appointments without notice, we may ask for full payment upfront for future bookings.

6. Late arrivals

1. Please arrive on time for your appointment.

2. If you're late, your treatment may need to be shortened so the next client isn't delayed. The full price still applies.

3. If you arrive more than 15 minutes late, your therapist may decide to treat this as a no-show (section 5).

7. During your treatment

1. Your therapist will explain the treatment and ask for your consent before starting. You can ask them to change the pressure, avoid an area, or stop at any time.

2. You'll only be asked to undress to the level you're comfortable with. Your therapist will use appropriate coverings and professional draping and only the area being treated will be uncovered.

3. Our therapists work to strict professional standards. Any inappropriate comment, request or behaviour will end the treatment immediately, with the full price charged, and we may refuse future bookings.

4. We may refuse or end a treatment if you appear to be under the influence of alcohol or drugs.

5. Please let us know in advance if you have any access needs, or would prefer a therapist of a particular gender, and we'll do our best to help.

6. Children and pets can't be accommodated in the treatment room.

8. Under-18s

1. Therapists who are DBS checked can treat minors. The parent must stay in the room at all times and complete the consultation form on behalf of the minor. Not all therapists are DBS checked, please email us for clarification before booking.

9. Liability

1. We take reasonable care with every treatment. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that can't be limited by law.

2. We're not responsible for reactions or injuries caused by health information that was withheld or inaccurate.

3. Some mild aching or tiredness after massage is normal. Please contact us if anything concerns you after a treatment.

4. Please look after your personal belongings. We're not responsible for loss or damage to items brought onto the premises, unless caused by our negligence.

10. Complaints and feedback

1. All therapists are self-employed. If you're unhappy with any part of your treatment, please discuss any complaints directly with the therapist to be resolved in line with their complaints policy. 

2. In any case that you don’t feel that this issue has been resolved, escalate this to PressWork, who act as the booking agent, via email at hello@presswork.uk.

3. If we can't resolve it, you can contact our professional body. Full details of how to do so will be shared with you.

11. Privacy and data protection

1. We collect your contact details and health information to book and deliver your treatments safely.

2. Health information is kept confidential and is only seen by the therapist treating you and our admin team where needed for booking.

3. We store your records securely in line with UK GDPR and keep them for 6 years (or until the age of 25 if treating minors) after your last appointment, as required by our insurer and professional body. 

4. We won't send you marketing emails unless you've opted in via our website. At any time you have the right to unsubscribe from these emails.

12. Changes and governing law

1. We may update these terms from time to time. The version on our website when you book applies to that booking.

2. These terms are governed by the law of England and Wales.

Last updated: October 2026