Terms & Conditions For Chair Massage Provided by PressWork

These terms apply to every on-site chair massage booking made by a business or organisation with PressWork. They form the contract together with the booking confirmation. If the two conflict, the booking confirmation takes priority.

1. Definitions and parties

1. "We", "us" and "our" mean PressWork, The Hub, Francis Crick Ave, Trumpington, Cambridge CB2 0AA, hello@presswork.uk

2. "The Client" means the business or organisation making the booking and responsible for payment.

3. "Participants" means the Client's employees, guests or attendees who receive a treatment.

4. "The Event" means the chair massage session(s) set out in the booking confirmation, including date, location, therapist and hours.

2. Bookings and confirmation

1. Bookings are made online through our booking system, at our advertised hourly rate with one therapist. If additional therapists are required, a custom quote can be provided via email.

2. When booking, the Client must give the Event date, start time, number of hours, full address and any access or parking details.

3. A booking is confirmed once the Client receives our confirmation email and full payment has been made. Please check it carefully and tell us straight away if anything is wrong.

4. The Client must name a contact person who will be available on the day.

5. To change the date, hours, location or number of therapists, please contact us at least 31 days before the Event. Changes depend on therapist availability and the fee will be adjusted to the new booked hours.

3. Fees, deposits, invoicing and payment

1. Fees are charged per therapist, per hour, with a minimum booking of 2 hours.

2. Travel is included within the biomedical campus. Any travel outside of this area will be charged on a case by case basis.

3. Full payment is required to secure the date.

4. Card payment is required at check out on the online booking system.

5. The agreed fee is payable for the full booked time, even if fewer participants attend than expected.

4. Client responsibilities

The Client will provide, at no cost to us:

1. A private or semi-private, clean, well-lit and adequately heated space of at least 2m × 2m, ideally away from busy walkways.

2. A power socket nearby and access to a toilet, sink and drinking water for therapists.

3. Clear directions, parking or unloading details, and building access arrangements, sent at least 7 working days before the Event.

4. Someone to manage the participant schedule and make sure participants arrive on time.

5. A safe working environment, including any site inductions or health and safety information our therapists need.

If the space or access isn't suitable on arrival and we can't reasonably work, the full fee remains payable.

5. Sessions on the day

1. We will bring the necessary equipment. Therapists arrive approximately 30 minutes before the start time to set up. Set-up and pack-down are outside the payable, booked hours.

2. Treatment length is agreed at the time of booking (10, 15 or 20 minutes) with a short changeover between participants. Massage is given over clothing, with no oils used.

3. The Client is responsible for circulating the participant timetable. We will provide an online booking schedule.

4. Slots missed by participants or left unfilled can't be refunded or carried over.

5. If the Event starts late for reasons outside our control, we'll extend it only if our therapists are available, and extra time will be charged at the hourly rate.

6. Health screening and consent

1. Every participant completes a short health questionnaire and gives consent before their treatment online in advance.

2. Our therapists may adapt or decline a treatment if a participant has a condition that makes massage unsuitable. That slot is still charged as part of the booked time.

3. Participation is voluntary. The Client must not require any employee to take part.

7. Cancellation and rescheduling

Cancellations must be made in writing. Charges are based on the total Event fee:

Notice given before the Event

Charge

More than 42 days

50% of the total fee

Less than 42 days

100% of the total fee

1. Rescheduling with more than 42 days' notice is free, once, subject to availability. Later changes are treated as a cancellation.

2. If we have to cancel (for example, therapist illness or severe weather), we'll try to provide a replacement therapist. If we can't, we'll offer a new date or a full refund of anything paid for that Event. Our liability is limited to that refund.

3. Neither party is liable for delays or failures caused by events outside their reasonable control.

8. Conduct and safeguarding

1. Our therapists work to strict professional standards and expect to be treated with respect.

2. A therapist may end a treatment, or leave the Event, if they experience inappropriate behaviour, harassment or unsafe conditions. The full fee remains payable.

3. We may refuse to treat a participant who appears to be under the influence of alcohol or drugs.

4. We don't treat anyone under 16 at corporate events.

9. Insurance and liability

1. All our therapists are qualified and hold professional indemnity and public liability insurance of at least £[X] million. Certificates are available on request.

2. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited by law.

3. Otherwise, our total liability for any Event is limited to the fee paid for that Event. We're not liable for indirect or consequential loss, including loss of business or productivity.

4. We're not responsible for reactions caused by health information a participant withheld or given inaccurately.

5. The Client is responsible for any loss of or damage to our equipment caused by its staff or premises, other than normal wear and tear.

10. Data protection and confidentiality

1. Participant health questionnaires are confidential. We act as the data controller for them, keep them securely in line with UK GDPR, and don't share them with the Client.

2. We may share anonymous, aggregated feedback with the Client (for example, number of treatments given).

3. We'll keep confidential any business information we see while on the Client's premises.

4. We won't use the Client's name or logo in our marketing without written permission.

11. Non-solicitation, changes and governing law

1. During the booking and for 12 months after the last Event, the Client agrees not to engage any of our therapists directly for similar services without our written agreement.

2. We may update these terms. The version sent with the Client's booking confirmation applies to that booking.

3. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Last updated: October 2026